Client Support Specialist

Job Locations US-CO-Highlands Ranch
ID
2021-1768
Category
Customer Service/Support
Type
Full Time

Overview

Fidelity National Financial, Inc. (NYSE: FNF) is a leading provider of title insurance and transaction services to the real estate and mortgage industries. FNF is the nation's largest title insurance company through its title insurance underwriters - Fidelity National Title, Chicago Title, Commonwealth Land Title, Alamo Title and National Title of New York - that collectively issue more title insurance policies than any other title company in the United States. More information about FNF can be found at fnf.com.

 

This position will be the first in line when communicating with existing ValueCheck clients and potential new clients.  Ensures positive client experience through high quality service and effective communication thereby achieving client retention. Utilizes sound problem solving skills and technical knowledge to improve the overall client experience. 

 

The Company is unable to sponsor applicants for work visas.

Duties

  • Problem solving inbound support requests, via phone and email
  • Responding to questions that new users have with regard to navigating our software or resolving technical issues
  • Resolving trouble tickets and helping with billing inquires in a prompt and professional manner
  • Monitoring and tracking open service orders – following up with vendors to ensure service levels are being met

Requirements

  • Requires self-motivation, the ability to multitask and attention to detail
  • Excellent verbal and written communication skills
  • Technical literacy in working with software
  • Experience tracking multiple inquiries and documenting progress/status
  • Proficiency with data analysis utilizing spreadsheets
  • Ability to manage time, activities and priorities skillfully and without direct supervision
  • Advanced organization skills
  • Ability to work in a team with a positive attitude

Experience

  • 4 year degree required
  • Demonstrated success in a client support role 

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