TitleWave - Customer Service Representative (Remote)

TitleWave a subsidiary of Fidelity National Financial, Inc. (NYSE: FNF) is seeking a Customer Service Representative.  Our Customer Service Team acts as a liaison to provide product/service information, answer questions, and resolve any emerging problems that our customers may face with accuracy and efficiency.

FNF is a leading provider of title insurance and transaction services to the real estate and mortgage industries. FNF is the nation's largest title insurance company through its title insurance underwriters - Fidelity National Title, Chicago Title, Commonwealth Land Title, Alamo Title and National Title of New York - that collectively issue more title insurance policies than any other title company in the United States. More information about FNF can be found at fnf.com.

• Operate out of a ticketing-based platform to enhance our tracking of customer inquiries.
• Review Pennsylvania Search Packages & Reports to assist our customers.
• Answer incoming calls.
• Maintain compliance with Company policies and good housekeeping practices.
• Other duties as assigned

High school diploma or equivalent

• 3+ years of Pennsylvania title exam experience
• 2+ years of customer service and general knowledge of the Title Industry

REQUIREMENTS:

• Must be detail-oriented, customer service driven & possess strong written and verbal communication skills.
• Strong analytical, problem-solving, and time-management skills
• Familiar with industry concepts, practices, and procedures and associated risks and liabilities
• Proficient computer skills, including moderate to advanced knowledge and use of Microsoft applications and other industry-related software required to perform job duties.