Heritage Title Co-Escrow Branch Manager

Heritage Title Co-Escrow Branch Manager, Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff.

• Manage and supervise a team of escrow officers, providing guidance and support as needed.

• Oversee the daily operations of the escrow department, including opening, closing, and processing escrow transactions.

• Review branch P&L’s, daily orders and expenses.

• Ensure compliance with all relevant regulations and company policies.

• Develop and maintain strong relationships with clients, real estate agents and other industry professionals.

• Train and mentor new team members to ensure high-quality customer service.

• Handle escalated customer inquiries and complaints in a timely and professional manner.

• Collaborate with other departments to streamline processes and improve efficiency.

• Monitor and approve time worked for escrow staff, including managing overtime as needed. Enter time card adjustments and approve bi-weekly time cards, while complying with payroll deadlines; procedures and regulations.

• Ensure office is staffed appropriately for business needs when approving vacation requests. In addition, shifting duties/workloads of staff for unscheduled absences as needed.

• Calculate monthly commissions for escrow staff and submit for payment according to scheduled dates.

• Interviews prospective employees.

• At least 5 years of experience in escrow operations, including 2 years in a managerial role.

• Proficiency in escrow software and Microsoft Office Suite

• High School diploma or GED equivalent is required.

• Hold current or obtain CO Resident Producers title license

• Hold current or obtain CO Notary Certification

REQUIREMENTS:

• The Escrow Branch Manager is required to have the abilities to perform all types of Real Estate transactions regardless of the degree of difficulty.

• Strong knowledge of escrow laws, regulations, and procedures.

• Excellent communication and interpersonal skills.

• Proven leadership abilities with a track record of team management and development.

• Detail-oriented with strong analytical and problem-solving skills.

Pay based on experience, starting $72,000 per year plus commission.