Vendor Coordinator

Responsible for cultivating a positive working relationship with our vendors to ensure prompt and effective communication regarding fees, status, and clarification to our clients and other internal team members.

• Daily status requests on open search orders.
• Monitoring state specific queues/departments to ensure new orders and requests for clarification are handled promptly.
• Monitoring reports in a ticketing system, addressing and following-up on requests from vendors and other TitleWave team members.
• Communicating with clients, customer service, and other TitleWave team members regarding fees, delays, and requests for clarification.
• Documenting all communication with vendors, clients, and TitleWave team members.
• Tracking any problems related to vendor performance.
• Answering incoming calls.
• Maintaining compliance with company policies and good housekeeping practices.
• Other duties as assigned.

• High school diploma or equivalent
• General knowledge of the Title Industry

2+ years of vendor management or customer service experience preferred

REQUIREMENTS:

• Must be detail-oriented, able to multi-task, and possess excellent written and verbal communication skills.
• Demonstrates effective people skills & sensitivities.
• Must be a team-player who can also work independently.
• Strong analytical, problem-solving, and time management skills.
• Flexible; able to adapt & pivot in fast paced environment.
• Familiar with Industry concepts, practices, and procedures and associated risks and liabilities.
• Proficient computer skills, including moderate to advanced knowledge and use of Microsoft applications and other industry-related software required to perform job duties.

This position is eligible to earn compensation in the range of $20 - $25/hour based on location and job-related factors such as skillset and experience. The base compensation is one component of the total rewards package offered to our employees, including optional health and welfare insurance (medical/dental/vision/life/disability); paid holidays, vacation, and sick time off; and matching 401(k) plan and matching employee stock purchase plan.