Assistant Production Manager

TitleWave Real Estate Solutions, a Division of the FNF Family of Companies.

FNF is a publicly-traded, FORTUNE 500® company and a leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF is also the nation’s largest title insurance company through its five national title insurance underwriters that collectively issue more title insurance policies than any other title company in the United States.

LOCATION

100% Remote. Must be US resident. Work visa sponsorship will not be considered.

OVERVIEW

With a proactive and positive attitude, direct & evaluate team performance including daily monitoring and prioritization of work queues; manage to established performance metrics; promote productive & positive working relationships with sales team and customers; serve as escalation point for difficult customer issues.

•  Monitors title production queues to ensure standard service level adherence.
• Identifies and facilitates employee training needs.
• Identifies and recommends workflow process improvements.
• Communicates with customers, vendors & other departments to ensure consistent quality service.
• Reviews & reconciles vendor invoices for State Production Manager approval.
• Reviews billing prior to month-end close.
• May assist State Production Manager with biweekly employee timecard activity and time off scheduling.
• Maintains compliance with company policies and good housekeeping practices.
• May serve as backup in State Production Manager absence.
• Other duties as assigned.

• Under-graduate degree preferred
• Six Sigma and Project Management certification preferred but not required

• 3-5 years of production/supervisory experience in title insurance or real estate related industry.

REQUIREMENTS:

• Strong analytical, problem-solving & time management skills.
• Must be detail oriented, customer focused & possess excellent written and verbal communication skills.
• Demonstrate effective, professional people skills & sensitivities when dealing with others.
• Strong sense of ownership and accountability.
• Proficient computer skills, including moderate to advanced knowledge and use of Microsoft applications and other standard software required to perform job duties.
• Able to adapt & pivot in a fluid environment.

The estimated annual salary range for this role is $75,000 to $95,000. Actual compensation will be determined based on a variety of factors, including but not limited to, job responsibilities, relevant experience, and geographic location.

FNF offers a comprehensive benefits package to eligible employees, which includes:

• Optional health and welfare coverage (medical, dental, vision, life, and disability insurance).
• Paid holidays and paid time off.
• 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP) with matching contributions.