POSITION OVERVIEW
Fidelity National Financial (FNF) is seeking a Business Systems Analyst for our Agency Solutions Team supporting our Claims Management System (CMS) application. The Business Systems Analyst will support the development and enhancement of user-facing software applications. The ideal candidate will bridge the gap between business needs and technical solutions, ensuring that our applications deliver exceptional user experience and meet strategic goals.
LOCATION
- This role is hybrid out of our headquarters in Jacksonville, FL.
DUTIES & RESPONSIBILITIES
- Collaborate with stakeholders, product managers, and UI/UX designers to gather, analyze, and document detailed business requirements, with a strong focus on API-related projects.
- Analyze and translate business objectives into detailed functional specifications, user stories, and acceptance criteria to guide development teams.
- Conduct user research, usability testing, and data analysis to inform product enhancements and feature prioritization.
- Create process flows, wireframes, and mockups to clearly communicate system behavior and support requirement clarity across teams.
- Facilitate workshops, interviews, and collaborative sessions to gather, refine, and validate business and technical requirements.
- Collaborate with QA teams to define test cases and ensure solutions meet functional and user expectations.
- Monitor application performance and gather user feedback to identify opportunities for iterative improvement.
- Support change management and training initiatives to ensure smooth adoption of new features and system updates.
MINIMUM REQUIREMENTS
- Bachelor’s degree or the equivalent combination of education, training, and work experience.
- Requires a minimum of 3+ years of experience as a Business Systems Analyst, Technical Analyst, or related field.
- Expertise in documenting technical and functional user requirements.
- Proficiency in tools such as JIRA, Confluence, Figma, Balsamiq, or similar.
- Excellent verbal and written communication with customers, dev teams, and executive management.
- Ability to multi-task, meet deadlines, and work in a fast-paced environment.
- Exceptionally detail-oriented, highly organized, and consistently driven to achieve results.
PREFERRED EXPERIENCE
- Title or escrow experience within large organizations.
- Strong understanding of user-centered design principles and Agile methodologies.
