POSITION OVERVIEW
Fidelity National Financial (FNF) is seeking a Fraud Intake Analyst to join the Compliance organization and support the enterprise wire fraud prevention program. As the front line of the fraud intake process, the Fraud Intake Analyst plays a critical role in enabling downstream fraud analytics, detection improvements, incident response, and compliance reporting. The position partners closely with Fraud Operations, Compliance, Information Security, and business teams to connect signals across systems, identify discrepancies, and support post-incident reviews that uncover root causes and control gaps.
The ideal candidate is highly detail-oriented, operationally disciplined, and thrives in environments where precision and structured processes are essential. Success in this role is measured through improvements in intake accuracy, documentation quality, timeliness of incident handling, and the overall strength of the organization’s wire fraud defense capabilities.
LOCATION
- This role sits 100% remote.
DUTIES & RESPONSIBILITIES
Fraud Intake & Event Documentation
- Manage the fraud intake process end-to-end by capturing and logging all attempted and confirmed fraud events.
- Maintain accurate and well-structured records of incident metadata, artifacts, communications, logs, and relevant documentation.
- Apply consistent taxonomies, classifications, and metadata standards across all fraud events to support analytics and reporting.
- Identify opportunities to improve intake processes, documentation standards, and operational workflows.
Intake Triage, Routing & Queue Management
- Serve as the central intake coordination point for fraud incidents, routing cases to appropriate teams including Fraud Operations, Information Security, Operations, Legal, and banking partners.
- Manage intake queues and maintain service-level discipline for case triage and escalation.
- Provide operational visibility into case volumes, status updates, and aging metrics.
Post-Incident Review (PIR) Support
- Lead or support structured Post-Incident Reviews for fraud events.
- Analyze contributing factors, root causes, control gaps, and process deviations.
- Document findings and track follow-up actions to completion.
Continuous Improvement & Control Feedback
- Ensure lessons learned from fraud events are incorporated into processes, controls, training, and detection logic.
- Identify recurring patterns or operational gaps that require remediation.
- Partner with Fraud Operations, Compliance, Information Security, and business teams to strengthen fraud prevention processes.
Cross-Functional Collaboration & Communication
- Work closely with internal stakeholders to coordinate incident handling and response activities.
- Prepare incident summaries, operational updates, and documentation for leadership and partner teams.
- Maintain clear communication during active fraud events and follow-up investigations.
Data Quality & Reporting Support
- Ensure fraud intake data is accurate, complete, and suitable for downstream analytics and reporting.
- Support development of KRIs, PKIs, and trend analysis through consistent and high-quality intake documentation.
- Collaborate with the Fraud Data Analyst to improve data quality and readiness for enterprise fraud analytics.
MINIMUM REQUIREMENTS
- Bachelor’s degree in Business, Information Systems, Criminal Justice, Finance, or a related field, or equivalent combination of education and professional experience.
- 2+ years of experience in operations, compliance, fraud prevention, security operations, or similar process-driven environments.
- Strong attention to detail and ability to maintain accurate documentation and structured records.
- Experience working with structured workflows, case management systems, or operational ticketing platforms.
- Proficiency with Excel including pivot tables, filtering, and basic data analysis.
- Strong written communication skills for incident documentation and reporting.
- Ability to manage competing priorities in a fast-paced operational environment.
PREFERRED EXPERIENCE
- Experience in fraud operations, financial crimes, wire fraud prevention, cyber fraud, or related risk management disciplines.
- Background in IT Operations, Security Operations, or similar structured operational environments.
- Experience participating in incident reviews, retrospectives, or operational investigations.
- Familiarity with email security platforms, fraud monitoring tools, or operational case management systems.
- Experience supporting KRI/PKI reporting, fraud trend analysis, or operational dashboards.
- Strong analytical mindset with the ability to identify patterns and connect signals across multiple systems.
COMPENSATION & BENEFITS
This position has the potential to earn compensation in the range of $75,000 - $95,000 annually based on location and job-related factors such as skillset and experience. Actual rate may vary within the range provided, depending on a number of factors, including skillset, experience and location. The base compensation is one component of the total rewards package offered to our employees, including optional health and welfare insurance (medical/dental/vision/life/disability); paid holidays, vacation, and sick time off; and matching 401(k) plan and matching employee stock purchase plan.
